1. Apa itu CloudX Hub?

CloudX Hub merupakan salah satu layanan dari CloudX yang memberikan solusi layanan komunikasi yang fleksibel dan bisa dilakukan di mana saja serta mudah digunakan.

2. Bagaimana cara kerja CloudX Hub?

CloudX Hub memberikan layanan komunikasi dengan fitur PABX yang mengedepankan fungsi call center, di mana akan dijalankan di dalam Telkomsel Cloud sehingga pelanggan tidak perlu memiliki infrastruktur PABX sendiri.

3. Apa saja tipe perangkat yang dapat digunakan untuk mengakses CloudX Hub?

Anda dapat mengakses CloudX Hub dengan menggunakan smartphone Anda.

4. Apakah solusi CloudX Hub dapat digunakan dengan kartu prabayar?

CloudX Hub saat ini hanya tersedia untuk pelanggan dengan kartu pascabayar.

5. Apakah saya bisa mengatur suara IVR secara mandiri?

Pelanggan dapat merekam atau mengupload announcement IVR sendiri pada dashboard atau web portal Cloud untuk menyesuaikan dengan brand image pelanggan.

CloudX Hub

CloudX Hub

Cloud-based customer service platform without additional hardware investments.

Study Case
Benefits
Features
FAQ
Contact Us

Discover how CloudX Hub helps your business

Academic Information

Providing academic information through a call center regarding questions about colleges or schools.

Hardware Investment

10+

Multi Department

Corporate Communication

Communication with internal and external call centers for improved coordination.

100%

High Productivity

80%

Cost Saving

Customer Service

Providing 24/7 IVR services that allow customers to access information, submit complaints, and make transaction anytime.

99%

Connected Calls

100%

Record Success Rate

Why CloudX Hub is the right solution for your business

Access From Anywhere

Work from anywhere with smartphone for communication between employees and branch offices.

Easy Management

Easy deployment process with security support and a fast system.

Supporting Corporate Communication

Providing solutions for companies by offering a hotline number.

Operational Flexibility

Minimizing costs with ease and flexibility tailored to company needs.

CloudX Hub Features

Providing user-friendly communication service solutions to effectively optimize customer communications through easy operations.

Frequently asked questions about CloudX Hub

CloudX Hub is one of the services offered by CloudX which provides flexible communication service solution that can be used anywhere and is easy to use.

CloudX Hub provides communication services with PABX features that emphasize call center functions to be operated within the Telkomsel Cloud, so customers don't need to have their own PABX infrastructure.

You can access CloudX Hub using your smartphone.

CloudX Hub is currently only available to customers with postpaid cards.

Customers can record or upload IVR announcements by themselves on the dashboard or Cloud web portal to match the customer's brand image.