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Telkomsel and Telkom hosted Solution Day 2024, an annual event aimed at introducing a variety of digital business solutions from Telkomsel Enterprise and Telkom.
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Themed 'Lead the Moment, Accelerate Business Growth', Solution Day featured five vertical business showcases: Mining, Manufacturing, Financial Services, Logistics & Transportation, and Agriculture. Additionally, it highlighted six horizontal business showcases including solutions like Connectivity, IoT, Advanced Connectivity, Customer Engagement, Emerging Solutions, Cloud, and Security Solutions.
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During the event, Telkomsel introduced two new solutions: Ted and Digihub. Ted is a virtual account manager solution utilizing Generative AI to enhance service quality for customers. Digihub is a platform providing access to telecommunications APIs (Application Programming Interfaces), creating opportunities for developing and growing new digital service innovations.
Jakarta, February 22, 2024 – Strengthening its role in driving digital transformation in the corporate and industrial sectors, and supporting sustainable business growth through the latest technology, Telkomsel and Telkom hosted Solution Day 2024 in Jakarta (22/2). This annual event aims to introduce a variety of digital business solutions from Telkomsel Enterprise and Telkom. Embracing the theme 'Lead the Moment, Accelerate Business Growth', Solution Day served as a platform for corporate and industrial segment customers to accelerate their business growth by leveraging the latest digital solutions. The event also reaffirmed Telkomsel's commitment to becoming the leading digital telco service provider in the region by consistently delivering cutting-edge innovative solutions to support digital transformation across various sectors.
FM Venusiana R, Director of Enterprise and Business Service at Telkom, stated, “Telkom Group is committed to continuously providing the best solutions for enterprise customers to drive their business growth through the digitization of processes, services, and platforms, thereby enhancing productivity and efficiency. With a robust infrastructure, capable subsidiaries including Telkomsel, and trusted global partners, Telkom Group has proven its ability to drive digital transformation for customers, society, and government. Through Telkomsel Solution Day 2024, we aim to provide insights to our customers across various use cases, particularly mobile solutions from Telkomsel, which are expected to accelerate digital transformation across industries and optimize business potential to drive Indonesia's economy.”
Nugroho, CEO of Telkomsel, commented, “In line with the spirit of #PastiAdaSolusi, Telkomsel Enterprise, as one of Telkom Group's business product factories, is committed to offering a variety of innovative solutions, both horizontal and vertical, developed based on industry trends and business needs. With the launch of Solution Day 2024, we aim to create an inspirational platform focused on implementing comprehensive and essential digital solution innovations to accelerate business growth and create positive impacts for Telkom Group's corporate segment customers.”
Solution Day 2024 featured a series of events aimed at enhancing understanding of the latest digital solutions through Industry Insights, Solution Updates, Booth Solution Experiences, B2B Product Launches, and Networking. More than 40 flagship digital solution showcases were presented for the corporate segment at Solution Day 2024, categorized into 12 vertical and horizontal categories. The event focused on five vertical business showcases including Mining, Manufacturing, Financial Services, Transportation & Logistics, and Agriculture. For the seven horizontal business showcase categories, Telkomsel and Telkom presented several digital solutions such as Connectivity, IoT, Advanced Connectivity, Customer Engagement, Emerging Solutions, Innovation, Data Center, Cloud, and Security Solutions.
Furthermore, following the recent collaboration with Google in utilizing Rich Communication Services (RCS), Telkomsel Enterprise now introduces an advanced communication platform as the Next Generation of Messaging Services. This platform enables customers to enhance Short Messaging Service (SMS) with higher interactivity, share high-quality multimedia content, participate in more dynamic group chats, and include full support for read receipts and typing indicators.
Corporate segment customers can also utilize the advanced communication features provided in RCS to deliver RCS Business Messaging (RBM) to consumers through richer and more interactive messages tailored to business needs. Moreover, the one-stop-solution concept in the advanced RCS communication feature will help corporate segment customers enhance business growth with full freedom to deliver richer and more interactive business messages to target audiences.
In addition to these advancements, Telkomsel introduced two new solutions, Ted and Digihub. Ted is a B2B virtual account manager solution within the Telkom Group utilizing Generative AI technology to enhance service quality for customers. Meanwhile, Digihub is a platform providing access to telecommunications APIs already offered by Telkomsel, such as API Insight (API Location Verification), API telecommunications services (API SMS), API Dynamic Profile (API SIM Swap), and API Authentication (API Mobile Network Verification).
The Digihub solution facilitates businesses, corporations, and developers in integrating various services and business functions through Telkomsel's accessible and efficient APIs, opening up opportunities for developing and growing innovative digital service solutions. Digihub also strengthens Telkomsel's position as a leading digital telecommunications company providing CAMARA-based standard telecommunications APIs in Indonesia. One of the APIs currently available on Digihub, based on CAMARA standards and accessible commercially, is the SIM Swap API, which helps digital industry players maintain the security of digital services. For further information about Digihub services, please visit http://tsel.id/digihub.
Alongside the Solution Day 2024 event, Telkomsel also signed memoranda of understanding with several companies, including collaborations in Infrastructure as a Service with PT Kalimantan Industrial Park Indonesia, Connected Smart Highway Ecosystem with Jasamarga Toll Road Operator, and RCS Business Messaging (RBM) utilization with PT. Samsung Electronics Indonesia (SEIN). These partnerships underscore Telkomsel's commitment to serving corporate segment customers in creating an inclusive and sustainable digital ecosystem.
"We hope that through Solution Day 2024, corporate and industrial segment customers can take bold steps to accelerate their company's digital transformation by leveraging the latest digital solutions from Telkomsel Enterprise and Telkom's business service ecosystem to support sustainable business growth. Telkomsel and Telkom are committed to being leading partners that provide support to corporate segment customers through business insights, real-time data, essential strategies, and innovative solutions that help businesses seize every opportunity amidst the evolving business landscape," Nugroho concluded.
Business customers from the corporate, industrial, and SME sectors can access information about a variety of the best digital solutions from Telkomsel Enterprise and Telkom through the websites tsel.id/enterprise and https://www.telkom.co.id/sites/enterprise/id_ID.
