1. Apa itu solusi Telkomsel AVA?

Smart Virtual Assistant menggunakan Kecerdasan Buatan (AI) untuk meningkatkan pengalaman bagi pelanggan dan memberikan layanan dalam bahasa keseharian dengan sentuhan manusia.

2. Apakah solusi ini dapat di custom sesuai dengan kebutuhan perusahaan?

Solusi ini dapat di custom sesuai dengan kebutuhan bisnis sehingga memungkinkan respon yang lebih personal dan dinamis untuk pelanggan berdasarkan karakter maupun persona masing-masing brand.

3. Apa yang membuat solusi Telkomsel AVA berbeda dari asisten virtual lainnya?

Solusi AVA menggunakan teknologi AI tertinggi di kelasnya di mana mampu melayani ribuan pelanggan dalam waktu yang bersamaan, merespon lebih cepat dengan tingkat akurasi tinggi serta menyediakan kemudahan bagi usaha untuk mengadopsinya.

AI Virtual Assistant (AVA)

Experience the ultimate responsive service with an AI-based Virtual Assistant.

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Discover how AVA helps your business

Serve Customer Inquiries

Understanding and responding to inquiries according to customers' natural language to create comfort during interaction.

Handling Concurrent Customers

The ability to handle a large number of customers simultaneously and understand their various needs using advanced AI.

Personalize Brand Personas

Providing customer services using AI intelligence that can be tailored to your brand personas.

Conversation Data Analysis

Analyze and insight conversation data based on interactions, behavior and customer preferences to increase company service satisfaction.

Why AVA is the right solution for your business

Centralized Knowledge Management

Enables businesses to independently update and manage knowledge in databases.

Custom Avatar & Widget

Customize language, avatars, and widgets to reflect your business persona.

Document as a Knowledge Source

Upload documents to provide knowledge to the virtual assistant (read/learn only).

Seamless Integration

Effortlessly integrate solutions with a simple insertion of the source code or via API.

Telkomsel AVA Features

Powered by advanced AI, it can serve multiple customers simultaneously, provide quick and relevant answers, and communicate in a personal, conversational tone.

Steps to Implement a Virtual Assistant to Your Service

Designing Identity

Create an identity and persona for the Virtual Assistant

Upload Knowledge

Add knowledge from various sources such as URLs, PDFs, or text

Test Virtual Assistant

Try the service to ensure the Virtual Assistant is running effectively

Services Integration

Choose the appropriate channel to deploy your Virtual Assistant

LIVE and Monitoring

Monitor Virtual Assistant performance in real-time with dashboards

Frequently asked questions about AVA

Smart Virtual Assistant uses Artificial Intelligence (AI) to increase customer experience and provide services in natural language with a human touch.

This solution can be customized according to business needs, enabling more personalized and dynamic responses for customers based on each brand's characteristics and persona.

The Telkomsel AVA solution uses the intelligence and advances of AI technology that is capable of serving thousands of customers simultaneously, responding faster with high level of accuracy, and providing ease for businesses to adopt it.