1. Apa itu Customer Engagement Platform?

Customer Engagement Platform adalah perangkat lunak atau sistem yang dirancang untuk membantu perusahaan mengelola interaksi dan keterlibatan pelanggan untuk meningkatkan pengalaman pelanggan dan memperkuat hubungan bisnis.

2. Saluran kampanye apa saja yang tersedia di CEP?

Saluran yang tersedia dalam CEP meliputi Email, WA, SMS, Push Notification, MetaAds.

3. Apakah CEP dapat diimplementasikan ke dalam Premise perusahaan?

CEP memiliki kemampuan untuk bisa diimplementasikan ke dalam premise perusahaan atau ke Cloud sebagai SaaS.

4. Apakah CEP dapat di kustom menyesuaikan kebutuhan saya?

CEP bisa menyesuaikan sesuai dengan kebutuhan customer.

5. Apa keuntungan dari mengimplementasikan CEP dibandingkan dengan solusi lain?

Keuntungan dari menggunakan CEP, yaitu memiliki fleksibilitas dalam proses pengembangan dan implementasi untuk memenuhi kebutuhan dan persyaratan perusahaan.

CEP | Enterprise

Customer Engagement Platform (CEP)

Marketing engagement platform targeting customer satisfaction and experience.

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Discover how CEP helps your business

Sales and Conversion Rate

Help to increase sales through cross-sell or up-sell by providing offers that suit the target market.

5-20%

Conversion Rate

Increase Customer Retention

Maintaining customer relationships by providing a best experience through loyalty and rewards programs.

10-25%

Decrease Churn

Complete Customer Profile

Collecting and analyzing customer data to gain insights into customer preferences, behavior, and needs.

Why CEP is the right solution for your business

Campaign Target Personalization

Promote campaigns through various media such as email, WhatsApp, SMS, and push notifications.

See comparison

Cloud-Based Database as SaaS

Provides flexibility for secure and governed internal data implementation.

CEP Capacity According to Your Needs

Flexible for running campaign through various channels such as email, WhatsApp, and SMS.

Customer Profiling for Targeting

Connected to the API Telco Insight from Telkomsel MSight.

CEP Features

Automatically promote communication campaigns to the right target customers, in order to understand customer behavior and enhance customer satisfaction and loyalty.

Frequently asked questions about CEP

Customer Engagement Platform is a software or system that design to help enterprise manage interaction and engagement with their customer that help enterprise to increase customer experience and strengthen business relationships.

The available channels in CEP include Email, WhatsApp, SMS, Push Notification, and MetaAds.

It is possible. CEP have capabilities to be implemented on enterprise premise or on Cloud as SaaS.

CEP can be customized according to customer needs.

Advantage of using CEP is the flexibility on the development and implementation process to meet the needs and requirements of the company.