GraPARI Telkomsel is the official customer service center of Telkomsel. The name GraPARI stands for Graha Pariwara, and it provides assistance for various needs related to our products and services.
Product Purchase
SIM Card Replacement
4G Card Upgrade
Bill Payments
Account Settings
Information and Consultation
GraPARI Integrated Service is our commitment to offering a seamless and comprehensive customer experience, bringing together a wide range of TelkomGroup services under one roof. This initiative is designed to enhance convenience and accessibility for customers by offering not just traditional in-person service, but also integrating digital solutions like MyGraPARI self-service machines and GraPARI Online platforms. These digital initiatives provide customers with greater flexibility, allowing them to manage their services anytime, anywhere.
MyGraPARI is our self-service machine that can serve several customer needs, including credit top-up, SIM card replacement, or pay Telkomsel Halo bills.
Online customer service is accessible through the website, MyTelkomsel App, and social media.
Veronika, Telkomsel’s AI-powered virtual assistant, is transforming how we interact with customers. By utilizing Generative AI, Veronika handles up to 93% of customer inquiries, offering fast, accurate, and personalized responses. Available through the MyTelkomsel App, Veronika enhances customer engagement by providing seamless, 24/7 support. Whether resolving issues, answering questions, or guiding users through services, Veronika ensures a smooth, intuitive experience. This innovation demonstrates our commitment to improving customer service through advanced AI technology, creating a smarter, more responsive way for customers to engage with us.
