Unable to Connect to The Internet

• Top up your credit balance or pay your bill through MyTelkomsel application, MyGraPARI, Veronika Telkomsel or any other place.
• Contact Veronika Telkomsel on the following application channels:
  • LINE: tsel.me/lineVA2
  • Facebook Messenger: tsel.me/fbV2
  • Telegram: tsel.me/telegramVA2 
  • Website: www.telkomsel.com
  • MyTelkomsel App: my.telkomsel.com/app/chatbot

• Check your remaining quota through MyTelkomsel application, MyTelkomsel website, UMB *888#, or Veronika Telkomsel by typing "Check Quota".
• If you don't have any quota, please buy package on MyTelkomsel app, MyTelkomsel website, UMB * 888 # or Veronika Telkomsel.
• Contact Veronika Telkomsel on the following application channels:
  • LINE: tsel.me/lineVA2
  • Facebook Messenger: tsel.me/fbV2
  • Telegram: tsel.me/telegramVA2
  • Website: www.telkomsel.com
  • MyTelkomsel application: my.telkomsel.com/app/chatbot

• Make sure your device APN is configured correctly.
• Your APN settings must be configured to 'Internet' with username and password left blank.
• Follow the instructions below for Telkomsel 4G APN Settings on your cellphone:
  • APN Settings on Android phones: Settings > Mobile Network Settings > Access Point Names > Fill in your new APN settings. Type in 'Internet' and leave your username and password blank.
  • APN settings on iOS phones: Menu Settings > Cellular > Cellular Data Options > Cellular Data Network, then fill in your APN settings.

Refresh your Network by turning on and off Airplane Mode (turn it on first, and then turn it off). Turn On to activate the Airplane Mode, and Off to deactivate it. Make sure to select single network such as 2G/3G/4G only and try on another device

If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.

If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:

• Facebook Messenger: tsel.me/fbV2
• Telegram: tsel.me/telegramVA2 
• Website: www.telkomsel.com
• MyTelkomsel App: my.telkomsel.com/app/chatbot
• Facebook Telkomsel
• Twitter @Telkomsel
• Email : cs@telkomsel.co.id
• Call Center 188