Halo+

Telkomsel Halo is a postpaid service from Telkomsel that can be used at any time (24 hours) on all Telkomsel networks (2G, 3G, 4G, and 5G) with various benefits including unlimited services such as All Network Quota for data and voice, unlimited quota to access preferred applications, and roaming. Customers can also enjoy the convenience of making bill payment across various payment channels, as well as the availability of information and the use of invoices in full.

Everyone can become Telkomsel Halo customers by signing up through GraPARI or Telkomsel's online and offline partners. In addition, Telkomsel PraBayar (prepaid) customers can also switch to Telkomsel Halo service.

The Telkomsel Halo service consists of the Halo Unlimited Monthly Package, the Data Add-on package, voice, SMS and entertainment as well as services with basic voice and SMS rates.

Complete information regarding Telkomsel Halo can be found on this page.

Telkomsel Halo registration can be done on Telkomsel several channels such as GraPARI, Telesales, and web-based Telkomsel as well as Telkomsel partner channels (offline and online distributor partners via e-commerce).

Telkomsel Halo customers can limit their service by activating the Credit Limit Service (CLS) for both domestic and international usage.

Customers will receive a bill or price details related to the use of Telkomsel Halo every month at the end of the Telkomsel Halo billing period, which can be paid through LinkAja, MyGraPARI, MyGraPARI Tunai, MyTelkomsel, ATM/Internet Banking, GraPARI, retail channels (Indomaret and Alfamart), as well as e-commerce in collaboration with Telkomsel.

Starting November 1, 2022, Telkomsel Halo bill payments through payment partners (banking, e-commerce, fintech, modern channels, and other payment channels) are subject to admin fees/transaction fees set by the payment partner.

Admin fee/transaction fee is a policy of charging fees for bill payments set by payment partners (banking, e-commerce, fintech, modern channels, and other payment channels) and assigned to Telkomsel Halo customers/partner service users who make Telkomsel Halo bill payments through/using payment partner channels that work together with Telkomsel in their capacity as Payment Service Providers (PSP) or Financial Service Providers (FSP) concerning the provisions of Indonesian financial sector regulations.

The application of admin fees/transaction fees by Telkomsel Halo bill payment partners as payment service providers is following Bank Indonesia Regulation Number: 23/6/PBI/2021 concerning Payment Service Providers/PJP (and its implementing regulations), which regulates the authority of PJP to charge fees to service users to facilitate transaction payments, including bill payment services.

Admin fees do not apply to payments via autodebit/autopayment accounts and credit cards of banking partners.

Check the list of official payment partners that serve Telkomsel Halo bill payments by calling the Call Center 188.

The authority for the value of admin fees/transaction fees for Telkomsel Halo bill payments through payment partners is determined/set by each payment partner and can change at any time. For further information, please contact customer service for each payment partner to be used.

Proof of imposition of admin fees/transaction fees for Telkomsel Halo payments will be listed on the payment sheet/receipt of each payment partner.

The Billing Period is the time span for using Telkomsel Halo which will be accumulated as a bill at the end of the period. Bills will be sent to customers every month via SMS, email, and can be viewed on MyTelkomsel App.

Yes, Telkomsel will send notifications via SMS or MyTelkomsel App from the time the bill is issued until the payment is due.

You can make Telkomsel Halo payments during the payment period, which is for approximately 15 days from the outgoing bill to the bill's due date.

Your Telkomsel Halo number will be blocked in the first phase, which is 10 days after Telkomsel Halo is due. You can't make calls, send SMS, and use the internet network but can still receive calls and SMS.

Your Telkomsel Halo number will be fully blocked for a month after the first phase of your Telkomsel Halo blocking is complete. Your Telkomsel Halo can be reactivated after payment is made.

1. Prices do not include VAT.
2. Package fee will be charged proportionally (prorated).
3. The package is the main package that is subscription (automatically renewed in the next billing period).
4. Internet quota can be used throughout the Telkomsel network without being limited to a certain application or time.
5. Voice and SMS Quota are valid for all domestic operators (not valid for international calls/roaming which will be charged separately).
6. If the customer has an Extra Kuota or Extra Nelpon package, the quota for the Extra Kuota or Extra Nelpon package will be consumed before the main package quota.
7. After the internet quota runs out, activate the Extra Kuota package to continue to be able to access the internet.
8. Halo Roaming Quota will be active together with Halo⁺ Package, the quota validity period follows the billing period and is automatically extended.
9. Halo Roaming Quota can be used in more than 100 countries and will be consumed if the customer travels in that country.
10. Customers can redeem Telkomsel Poin with various attractive benefits through the MyTelkomsel App or through this link.
11. Customers have the right to activate 1 ExtraBenefit by accessing Halo Lifestyle page (no additional fee).
12. ExtraBenefit can be used to obtain digital service subscription packages such as Disney+ Hotstar, Langit Musik Premium, Vidio Platinum Mobile, Google Play Pass, Capsyl (cloud storage), WeTV, CATCHPLAY+, and Halo⁺ Extra Quota.
13. Extra Benefit offers may change according to Telkomsel's provisions. The ExtraBenefit amount will be automatically updated (reset) for each billing cycle according to the active Halo⁺
14. More complete information can be accessed here or by calling Call Center 188.
15. Based on certain considerations based on Telkomsel's own policy from time to time, or if requested, ordered, or instructed by laws and regulations or the competent authority, Telkomsel with and/or without prior notification information to the Customer, has the right to make updates, changes and adjustments to the types of packages, benefits, and/or other derivative services available on Telkomsel Halo (kartuHalo) Customers (“Telkomsel Halo Services”).
16. Unless otherwise determined by Telkomsel and with due regard to the rights of the Customer as a consumer. Updates, changes and adjustments to the Telkomsel Halo Service will have an impact on the migration of the Telkomsel Halo Service that Telkomsel is using unilaterally.

1. The Halo number will have the status "reserved" when it has been selected. If registration is not completed and repeated on the same day, the number cannot be selected again until the next day after 00:01 GMT+7.
2. If registration is incomplete by 23:59 GMT+7 on the same day, the Halo number will return to "available" status before the upfront payment and the number can be selected by anyone.
3. After the upfront payment is successful, the selected number will be "reserved" for 30 days. After 30 days, that number will return to "available" status and can be selected by anyone.
4. The upfront payment will be used to pay the first month's Halo bill.
5. If the upfront payment has been successfully made and it turns out that the Halo subscription has failed due to data validation or other technical problems. In that case, refunds can be requested by providing details, such as full name according to the savings account, bank account number, and bank name.
6. The refunded funds are the upfront payment (1x monthly fee for the Halo+ package) minus the transfer fee according to the bank.
7. Customers will receive refunds within 14 working days.

To find out the General Terms of Subscription of Telkomsel Halo, you can go to Subscription Clause | Telkomsel.

To find out the Privacy Policy of Telkomsel Services, you can go to Privacy Policy | Telkomsel.

To find out the General Terms and Conditions of Telkomsel Services, you can go to Terms and Conditions | Telkomsel.