At Telkomsel, protecting customer data is more than a responsibility—it’s a core commitment. We have set a firm target of zero critical incidents involving customer data privacy, reflecting our dedication to safeguarding personal information and building lasting trust through robust security measures.
In 2023, we have achieved ISO 27001 (Information Security Management System) certification and a standardized data breach protocol within our data governance and protection management framework. Moreover, we're also actively pursuing the integration of ISO 27701 (Privacy Information Management System) into its operations to further enhance data privacy measures.
Our efforts paid off: in 2023, we recorded zero formal customer complaints about data breaches and successfully prevented all potential data leaks—proving our proactive approach to keeping customer information safe and secure.
