We are focused on good governance and data protection in our operations. Through Telkomsel Jaga Data, we have put measures in place to prioritize data security for both employees and customers. We hold ISO 27001 certification and have a standardized protocol for handling data breaches as part of our data governance framework. Additionally, we are working on integrating ISO 27701 to further improve data privacy and protection.
Telkomsel Jaga Data encourages people to report online scams through the #BersatuKitaLapor campaign. This initiative aims to raise awareness about preventing cybercrime. You can report scams by calling, sending an SMS, or using chat apps. There are several ways to report: a 24/7 call center at 188, SMS complaints to 1166, email at cs@telkomsel.com or by visiting GraPARI outlets. Users can also reach out to the government through www.aduannomor.id which is managed by the Ministry of Communication and Digital (Komdigi.
We’ve also released educational videos to help people recognize online scams and promote vigilance. For more details on this initiative and #BersatuKitaLapor, check out tsel.id/laporpenipuan. Our goal is to enhance data security and support safer online experiences.
