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- Telkomsel launched a digital customer touch point ‘MyTelkomsel Super App’ by focusing on enhancing customers’ digital lifestyle through various additional digital lifestyle features.
- MyTelkomsel Super App offers a modern and intuitive interface, equipped with many features such as health, travel, payment, entertainment, and commerce—allowing customers to track their running performance, book transportation tickets, check flight status, shop and pay their bills in one app, watch videos, enjoy music, read articles, and play games.
Jakarta, July 17, 2024 – As the leading digital telecommunications service provider in Indonesia, Telkomsel reaffirms its commitment to delivering the best service to customers by launching the MyTelkomsel Super App, coinciding with the Telkomsel Awards 2024 on July 17, 2024, at Indonesia Arena Jakarta. This app now offers a range of features such as digital lifestyle services encompassing health, travel, payment, entertainment, and commerce, enabling customers to track running performance, book transportation tickets, check flight status, shop and pay bills within one app, as well as watch videos, listen to music, read articles, and play games directly within the MyTelkomsel Super App.
Telkomsel's President Director, Nugroho, stated, “The Telkomsel Awards 2024 and the launch of the MyTelkomsel Super App reflect Telkomsel's strategic commitment aligned with the company's Vision and Mission as the leading digital telecommunications service provider in the region, to empower society by providing reliable connectivity, innovative solutions, and superior digital services to simplify daily needs fulfillment and open opportunities for the advancement of everyone, every home, and business activity across Indonesia.”
Telkomsel's Director of Marketing, Derrick Heng, explained, "Since its initial launch by Telkomsel in 2013, the MyTelkomsel customer service has been designed to allow customers to easily access Telkomsel products and services through cutting-edge features continuously developed by leveraging the latest technology. Now, with the presence of a variety of features such as health, travel, payment, entertainment, and commerce on the MyTelkomsel Super App, we are confident that customers will have a better experience, where convenience becomes the differentiator and a strong reason for customers to choose Telkomsel as their primary choice.”
Telkomsel's Director of Sales, Adiwinahyu Basuki Sigit, added, "The MyTelkomsel Super App will also benefit a range of customer segments by leveraging strategic partnerships between Telkomsel and various corporate partners. With the super app's capabilities, users can enjoy various services relevant to their daily needs, ranging from banking services, energy and transportation solutions to public services. Through these new capabilities, the MyTelkomsel Super App not only simplifies customers' daily activities but also enhances their quality of life by offering more integrated and comprehensive services.”
The MyTelkomsel Super App brings significant improvements aimed at providing comfort and convenience for customers in accessing various Telkomsel services. With a fresh, clean, and futuristic interface, users are presented with a more modern and intuitive design, allowing them to experience seamless and comfortable application usage. The cleaner and more minimalist design makes navigation easier and more efficient for users. Additionally, the MyTelkomsel Super App is equipped with an AI-based advanced searching feature, enabling users to find information and services faster and more accurately, providing a more personalized and responsive experience tailored to each customer's needs.
The MyTelkomsel Super App functions not only as a tool to manage telecommunications services but also as a versatile platform encompassing various aspects of the digital lifestyle. The app features a range of functions, allowing customers to enjoy a richer and more diverse experience. For instance, in the Health: Lari (Running) feature, customers can log personal data and set goals they wish to achieve in running activities. This feature also allows customers to track their running performance, including time, distance, speed, calories, and heart rate, manage profiles, and obtain summary information about their running performance. Moreover, the Running feature includes challenges to complete running missions, enabling customers not only to achieve health and fitness but also to earn attractive rewards.
With the travel feature on the MyTelkomsel Super App, customers can also book flight tickets, check flight status, receive reminders and detailed notifications before and after departure, as well as information on online check-in, boarding gates, and flight delays to ensure a more comfortable and organized trip. Through another feature, MyTelkomsel also facilitates automatic parking payments, so customers no longer need to open car windows and take tickets. This parking feature is currently available only in select locations.
In the payment and commerce features, which collaborate with various leading e-commerce platforms, customers can easily perform various payment transactions, such as BPJS and electricity payments, hotel bookings, shopping vouchers from over 100 brands, and shopping for physical goods from more than 70 local brands. This feature also allows customers to view all bills simultaneously in a single view. The available payment methods are now more diverse, including options ranging from bank transfers, e-wallets, to credit cards.
Moreover, with the presence of entertainment features on the MyTelkomsel Super App, which is the result of collaboration between Telkomsel and several platforms like INFIA, MAXstream, Langit Musik, Noice, SEA Today, and Vidio, customers can enjoy a variety of entertainment options, from streaming videos, listening to music and podcasts, reading articles, to gamification features for playing mini-games like Tahilalats Battle Royale, Kelaperun, Jelajah Nusantara, Stamp Berhadiah, and other games in the Game Hub.
By offering a wide range of cutting-edge digital lifestyle features, the MyTelkomsel Super App also provides convenience for all its users. Customers can easily purchase Telkomsel PraBayar (prepaid), Telkomsel Halo (postpaid), IndiHome, Orbit, and Telkomsel One packages in a single app, and they can use their Telkomsel, IndiHome, or Telkomsel Orbit numbers to log into their accounts. There is also an auto gift feature that allows customers to automatically purchase packages for others, making it easy to send gifts to friends or relatives each month.
MyTelkomsel continues to demonstrate its excellence with a growing number of users, now exceeding 46 million Telkomsel customers. This reflects the high trust and demand customers have for MyTelkomsel to meet their various daily digital needs. With the enhancement of various services into a super app, MyTelkomsel is expected to reach a hyper ecosystem capable of providing a wide array of advanced digital services and experiences for all customers.
The latest version of the MyTelkomsel App for iOS and Android users can be downloaded at http://tsel.id/mytseldl.
