FAQ IndiHome | Telkomsel

FAQ IndiHome

FAQ

IndiHome by Telkomsel FAQ

  • Did IndiHome transfer to Telkomsel?
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  • What are the advantages of IndiHome after being transferred to Telkomsel?
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  • I’m an existing customer of IndiHome. Do I have to re-register to Telkomsel?
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  • Should I change my billing payment method and details such as bank account?
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  • Is there any change to IndiHome products and service rates?
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  • Will IndiHome billing be merged with Telkomsel billing?
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  • Can myIndiHome Poin still be used? Will myIndiHome Poin be converted into Telkomsel Poin?
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  • Can IndiHome HVC (High Value Customer) benefits be used in Telkomsel? Will IndiHome HVC be merged with Telkomsel HVC?
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  • I’m both Telkomsel and IndiHome customers. Is there any bundling offer?
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  • Will myIndiHome App be merged with MyTelkomsel App?
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  • Will my landline be transferred to Telkomsel?
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  • Will my landline number change?
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  • Does Telkomsel GraPARI also serve IndiHome customers now?
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  • Does Plasa Telkom still serve IndiHome customers?
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  • Does Plasa Telkom serve Telkomsel customers too now?
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  • Where do I find IndiHome Contact Center?
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  • How do I know if my IndiHome has transferred to Telkomsel or not?
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  • What should I do if I don’t want to transfer to Telkomsel?
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  • Why is there a change in my IndiHome billing?
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  • What has changed about the IndiHome billing?
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  • Does IndiHome by Telkomsel billing apply as tax invoice?
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  • Why did I receive the billing in early July 2023 with the Telkom format?
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  • Why did I receive the billing in early August 2023 dated July 31, 2023?
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  • Is there any change in the payment channel or outlet?
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