Telkomsel SmartPay

Flexible payment, easy on your cash flow

Never running out of internet quota and credit balance. Top up anytime using Telkomsel SmartPay on MyTelkomsel App and pay later!

Activate and use Telkomsel SmartPay now!

What documents are required to activate Telkomsel SmartPay?

To activate Telkomsel SmartPay, you only need to prepare a valid ID card (KTP).

How do I activate SmartPay?

To activate Telkomsel SmartPay, follow these steps:

Open the MyTelkomsel App, select the All-Finance feature, choose Telkomsel SmartPay, and click "Register Now."
Take a photo of your ID card and a selfie following the instructions and enter your ID card number.
Complete your personal data according to your valid identity card.
Wait for the confirmation of your Telkomsel SmartPay registration approval.

Who is eligible to use Telkomsel SmartPay?

Currently, Telkomsel SmartPay is only available for selected active PraBayar (prepaid) and MyTelkomsel customers who meet the criteria, including being an Indonesian citizen (WNI) and at least 17 years old.

Can I immediately use Telkomsel SmartPay?

Yes, you can immediately use Telkomsel SmartPay to purchase credit or data packages on your MyTelkomsel App after completing the activation process.

Why hasn't my Telkomsel SmartPay application been approved?

Your Telkomsel SmartPay registration might not be approved if it does not meet the Telkomsel SmartPay criteria. However, you can re-apply within 12 months of the previous application's rejection.

Why didn't I receive the OTP code upon activation?

Ensure the mobile number registered on your Telkomsel SmartPay account is active and has sufficient credit.

Can I re-apply for Telkomsel SmartPay registration?

You can re-apply for Telkomsel SmartPay registration 12 months after the previous application was not approved.

Manage your SmartPay account

How do I change my personal data?

You can contact the nearest Telkomsel GraPARI by bringing the required documents related to the changes in your personal data to be updated.

Why is my Telkomsel SmartPay account suspended?

An account suspension might be caused by an outstanding Telkomsel SmartPay bill that has passed its due date (the 7^thof the following month). Settle your bill immediately so you can use Telkomsel SmartPay again.

How do I close my Telkomsel SmartPay account?

If you want to close your Telkomsel SmartPay account, here are some things to consider:

Closed Telkomsel SmartPay accounts cannot be reactivated.
Make sure all bills have been paid.
If there are no outstanding bills, you can visit the nearest Telkomsel GraPARI.

Your Telkomsel SmartPay account will be closed within an estimated seven working days from when you contact the nearest Telkomsel GraPARI Service.

But don't worry, you won't be charged anything as long as you don't use your Telkomsel SmartPay account.

What happens if my Telkomsel SmartPay account has been closed?

If you close your Telkomsel SmartPay account, you will no longer be able to use it as a payment method on MyTelkomsel, and you will lose the following benefits:

Access to funding facilities with no interest for purchasing credit and data packages on MyTelkomsel.
The ability to defer payments for transactions on MyTelkomsel using Telkomsel SmartPay.
Various promotional programs from Telkomsel SmartPay.

Make smooth transactions with SmartPay

What is a Telkomsel SmartPay on MyTelkomsel?

You can use Telkomsel SmartPay to make transactions in the MyTelkomsel App by utilizing your Telkomsel SmartPay limit.

How do I use Telkomsel SmartPay on MyTelkomsel?

Ensure that your Telkomsel SmartPay is active and that your remaining limit is sufficient. Follow these steps to use Telkomsel SmartPay:

Open the MyTelkomsel App.
Select the product you want to purchase.
Choose Telkomsel SmartPay as the payment method on the payment page.
After clicking "Pay Now", you will be directed to the next process.
Enter the OTP code sent to your number and click "Confirm".
The payment with Telkomsel SmartPay will be successful and your Telkomsel SmartPay limit will be reduced by the amount paid.

Will I receive a refund if the transaction fails?

Yes, a refund will be provided for failed transactions in the form of a return of your Telkomsel SmartPay limit and you can use it for future transactions.

SmartPay, your cost-friendly solution

Telkomsel SmartPay Fees

The fees to be paid include the total bill amount based on your transactions and the service fee.
During the soft launch period, a service fee of Rp3,000 per transaction will be charged, which does not reduce your Telkomsel SmartPay limit.

Transaction simulation example:
Telkomsel SmartPay transaction limit: Rp300,000.
You purchase a data package worth Rp50,000 on November 12, 2024 and then purchase credit balance worth Rp10,000 on November 20, 2024.
The transaction limit on December 1, 2024, is Rp240,000, and the total bill you will receive is:
- November 12, 2024: Data package Rp50,000
- Transaction fee: Rp3,000
- November 20, 2024: Credit Rp10,000
- Transaction fee: Rp3,000
- Total Bill: Rp66,000
You will not be charged an interest fee.
The service fee is only applicable when you use Telkomsel SmartPay for transactions on MyTelkomsel App.

Bill Payment

The payment period for your Telkomsel SmartPay bill is from the 1^st to the 7^th of the following month.

You can pay your Telkomsel SmartPay bill on MyTelkomsel App by following these steps:

Go to the Financial menu.
Select Telkomsel SmartPay, and click "Pay" on the Bill page.
Choose your payment method and proceed with the payment.
Receive a successful payment notification, and your Telkomsel SmartPay limit will return to the initial amount.

Additional Information

Telkomsel SmartPay offers customers the convenience of purchasing data packages and credit on MyTelkomsel at affordable costs, with the flexibility to make payments at a later date.
Currently, Telkomsel SmartPay is only available for eligible active Telkomsel PraBayar (prepaid) customers on MyTelkomsel who meet these requirements which include being Indonesian citizens (WNI) and at least 17 years old.
To activate Telkomsel SmartPay, follow these steps:
- Open the MyTelkomsel App, navigate to the financial services section, and select Telkomsel SmartPay.
- Take a photo of your ID card (KTP) and a selfie as instructed, along with your ID number.
- Complete your personal details in accordance with your valid identification.
- Wait for the confirmation of the Telkomsel SmartPay registration approval.
- A limit will be allocated upon approval of the registration and Telkomsel SmartPay will be available for use in purchasing credit or data packages of your choice.

The usage period of Telkomsel SmartPay is from the 1st to the 31st (according to the calendar days) of the same month.
The payment period for Telkomsel SmartPay bills is from the 1st to the 7th of the following month. Ensure that the bill is paid before the due date to avoid suspension of the Telkomsel SmartPay account.
The bill amount to be paid is based on the total value of your transactions, with an additional service fee of Rp3,000 for each purchase made using Telkomsel SmartPay.
Bill payments can be made through the MyTelkomsel app under the Telkomsel SmartPay menu starting from the 1st of the following month. Select your preferred payment method and proceed to complete the payment.