Get the whole family connected with one subscription to enjoy up to 30 Mbps internet and family mobile data up to 50GB. Limited offer in selected cities until December 31, 2024 only!
One Dynamic
Internet & entertainment inside and outside your home
Telkomsel One Dynamic is a service that consists of a Mobile Family Quota (Kuota Keluarga) Package and Home Internet bundle with a special price offer that is only available for prepaid customers and has been combined into 1 (one) bill. This package offer is only available in certain cities.
Kuota Keluarga is a data package that can be shared with family members or friends. This data package is only valid domestically (cannot be used for International Roaming). This data package is valid nationally for all networks (3G, 4G and 5G) and can be used jointly by the Admin and all registered Members.
Home Internet is an IndiHome or Orbit service (Orbit service is provided if the prospective customer's home does not yet provide IndiHome service).
Which cities are eligible for this offer?
Telkomsel One Dynamic is available only in certain selected cities. Please check the list here.
Who are Admin and Members?
Admin is a customer who purchases Telkomsel One Dynamic and can add and remove Members.
Members are customers registered by the Admin to use the Kuota Keluarga. Members and Admins can consume Kuota Keluarga together.
Who is eligible for a Telkomsel One Dynamic subscription?
Customers who can subscribe to One Dynamic have at least 1 (one) Telkomsel PraBayar (prepaid) number and are not currently part of another active Kuota Keluarga.
How do I subscribe to Telkomsel One Dynamic?
You can sign up via this link or contact IndiHome Sales Force.
How does Kuota Keluarga work?
Shared mobile data quotas allow all Members to draw from one shared data source, providing flexibility in distributing data based on individual needs.
Kuota Keluarga Package will be extended every 1st of every month.
If the Kuota Keluarga Package has not been used up before the 1st of each month, then the remaining quota cannot be used in the following month and will be replaced with Kuota Keluarga renewal quota.
How do I activate Kuota Keluarga?
Kuota Keluarga can only be activated via the MyTelkomsel App after successful Home Internet installation at the customer's location.
To activate the Kuota Keluarga, customers must have a minimum of 1 Admin number + 1 Member number.
Following are the steps to activate the Kuota Keluarga Package:
After purchasing the One Dynamic Package, you will receive an SMS notification from 3636 with a link on it.
Click the link provided. You will be directed to the Kuota Keluarga redemption page in the MyTelkomsel App. If you don't have the MyTelkomsel App, you will be directed to the App Store to download it first.
Enter at least 1 Telkomsel number (or maximum 2 numbers) that has been given to be included as a Member.
Can an Admin add, remove, or change the Members?
Admin can add, remove, or change Member numbers through several customer service media as follows:
Kuota Keluarga access menu on the MyTelkomsel App.
Call Center 188.
GraPARI Customer Service.
If you change a Member number in the middle of the package validity period, the Member can only enjoy the Kuota Keluarga sharing service. The new Member does not receive free call and SMS services to fellow Members. Free call and SMS services to fellow Members can be enjoyed after the package renewal process in the next period.
Can Kuota Keluarga Admin be changed?
No, Admin cannot change to Member as long as the Telkomsel One Dynamic service is still valid. Members also cannot change to Admin while the package is still valid.
Is there a minimum or maximum limit on the number of Members allowed in the Kuota Keluarga?
Minimum 2 numbers (1 Admin + 1 Member) and maximum 3 numbers (1 Admin + 2 Members). For the record, Admin must use a prepaid number.
Can data quota be allocated to individual Members? For example, the Admin wants to allocate 10GB for him/herself and limit each member to a maximum of 20GB.
Sorry, it is not possible to limit each member's use. However, Admin can allocate quota only for him/herself. The remaining quota will be consumed collectively on a first-come, first-serve basis.
Can Admin sign up an existing Telkomsel number as a Member into the Telkomsel One Dynamic Kuota Keluarga?
Yes, as long as the other Telkomsel number is not a by.U number and has not previously subscribed to SMOOA or Kuota Keluarga.
How do I see the remaining Kuota Keluarga?
Admin and Members can check the remaining quota via the MyTelkomsel App. The only quota that can be checked is the overall Kuota Keluarga.
Can Members still purchase other mobile packages when subscribing to Telkomsel One Dynamic?
Yes, you can still subscribe to other mobile plans.
If the internet quota in the Kuota Keluarga runs out, can I or other members still use Telkomsel internet services?
You must purchase regular internet service for each Telkomsel card to continue using the internet. You can choose an internet package that suits your needs.
How do I know whether my home can get the IndiHome network or not?
After you register, a technician will contact you to schedule an installation time and advise you about eligibility. However, please note that even though your home is covered by the IndiHome network, there is still a possibility that the network is not available. In this case, you will receive Orbit services instead.
If you choose a package with Home Internet up to 10Mbps, then you will receive a replacement service in the form of Orbit 100GB.
If you choose a package with Home Internet up to 30Mbps, then you will receive a replacement service in the form of Orbit 200GB.
Can I transfer IndiHome services to Telkomsel One Dynamic?
No, because this is a special offer.
What is the minimum subscription period for Telkomsel One Dynamic?
The Telkomsel One Dynamic service subscription contract is a minimum of 12 (twelve) months after the One Dynamic service is active. The status becomes active after successful installation of fixed broadband or Orbit services.
If the customer decides to stop subscribing before the contract expires, they will be subject to a fine of Rp1,000,000.
Can I unsubscribe from certain parts of Telkomsel One Dynamic? For example, only Kuota Keluarga or Home Internet service?
No, because this is a special bundling offer, you cannot unsubscribe from just a specific part of the package.
What if I have other questions regarding Telkomsel One Dynamic services?
If you have further questions about Telkomsel One Dynamic, please contact Call Center 188 or @IndiHomeCare Instagram.