Special Customer is the new method of customer categorization determined based on the customer’s length of subscription and average spending. The higher your category is, the more services and special programs you can enjoy. By becoming a Special Customer, all kartuHalo, simPATI, KARTU As, and Loop customers have the chance to enjoy Telkomsel services and loyalty programs according to their level respectively.

Your Special Customer category will be determined based on your length of subscription and average spending, with the following criteria:

You can check your Special Customer category via MyTelkomsel App ver. 4.4. You will find your Special Customer profile on the main page. To download MyTelkomsel App, click http://tsel.me/1.

Your Special Customer category will determine the amount of Telkomsel POIN you get, what loyalty programs you can participate in, and other services you can enjoy.

No, you will automatically become a Special Customer based on your length of subscription and average spending.

Yes. Your Special Customer category will be upgraded based on your consumption for the last 3 months. The higher your average spending is, the higher your level will be.

• If your average spending for the last 3 months is sufficient to upgrade your level, your category will be upgraded in the next month.
• If your average spending for the last 3 months is lower than your previous achievement, your category will stay the same until the next 3-month evaluation.

Your Special Customer category will be upgraded every month based on the Special Customer mechanism.

There are some benefits you can get based on your Special Customer category, here are the details:

Note: the benefits may change at any time.

It is a Telkomsel program for Diamond, Platinum, and Gold customers where they can get one of the 4 reward options by redeeming Telkomsel POIN.

All existing prepaid (simPATI, KARTU AS, Loop) and postpaid (kartuHalo) customers who belong to Diamond, Platinum, and Gold customer category.

This program starts on August 1^st to 31^st, 2019.

You can redeem your Telkomsel POIN to get one of these rewards (depends on your customer category):

Redemption Mechanism:

• You can get one of the reward options above by redeeming 5 Telkomsel POIN.
• The gift can only be redeemed via MyTelkomsel App 4.4.
• For MAXstream quota, you will also be charged Rp10.
• All of the rewards are subject to availability. If the reward you prefer is no longer available, you can choose another option.

1. MAXstream data quota
   1. MAXstream package is only valid for domestic use (not valid for International Roaming; you will be charged separately) with 3-day validity.
   2. Includes access to all Live Channels on MAXstream (except Cartoon Network).
   3. The quota can be used to access MAXtream, HOOQ, VIU, Nickelodeon Play, Klik Film, and beIN Sports Connect.
   4. After you ran out of quota, you will be charged with internet basic tariff (PAYU/non-package).

2. Zalora E-voucher
   1. Redeem Telkomsel POIN by clicking the ‘redeem’ button on MyTelkomsel App to receive notification SMS from Zalora.
   2. The reward value shall follow the customer category:

3. You can use the voucher code from MyTelkomsel until September 28^th, 2019.
4. This promo is not valid for products with ‘non-sale items’ and ‘voucher code doesn’t apply for this product’ tags on the product page. For further information, please visit zalora.co.id/faq-non-sale.
5. The voucher code cannot be combined with other promotions.
6. The voucher code can only be used once.
7. The voucher that you already used cannot be returned nor cashed if you cancel your order.
8. ZALORA has the right to cancel your order or voucher code if we find any fraud or manipulation indication.

3. Agoda E-voucher 
   1. Redeem Telkomsel POIN by clicking the ‘redeem’ button on MyTelkomsel App to receive notification SMS from Agoda.
   2. Get discount up to 70%+8% for hotel reservation all around the world on Agoda.
   3. Input the voucher code on http://agoda.com/tsel.
   4. You can use the voucher code from MyTelkomsel until September 30^th, 2019.
   5. Terms & conditions apply.

4. LinkAja Bonus
   1. LinkAja bonus balance can be used for:

a. Credit balance and data purchase.

b. Transactions at LinkAja TAP & SNAP merchant and payment via token.

c. PLN/electricity payment, kartuHalo, PDAM/water, BPJS/insurance, etc.

d. Online shopping.

e. Game voucher, and

f. Taxi payment via My Blue Bird.**

*Your main balance must be at least Rp2,500 to pay your bills. The admin fee will be deducted from the main balance.

**Your LinkAja main balance must be more than the estimated fee of Blue Bird.

2. You can only check your LinkAja bonus balance on LinkAja app.
3. LinkAja bonus balance can be combined with the main balance when you make a payment transaction.
4. LinkAja bonus balance will be expired on September 29^th, 2019 at 23:59 Jakarta time.
5. LinkAja has the right, without prior notice, to take any necessary action if there is any indication of fraud or manipulation.