One of the supporting applications that you can use optimally as a Telkomsel user is the MyTelkomsel App. Through this one application, you can check credit balance, buy packages, and pay Telkomsel Halo bills.
However, in some cases, customers cannot log into the MyTelkomsel App and are always directed to re-login.
• If you experience something similar, chances are the system is busy. In some cases, if your area is out of power, it will also affect the system. You can wait a while to re-login.
• Another possibility is that the MyTelkomsel App that you are using is experiencing an error. You could try clearing the app cache first, then reinstalling the app (delete then reinstall).
If within 24 hours after the first try you still experience the same problem, you can contact Customer Service via Call Center 188. Please explain in detail the problem you are facing and CS will be happy to help solve your problem.