As a MyTelkomsel App user, you have the opportunity to enjoy the Daily Check In feature by checking in every day.
In some cases, customers have successfully claimed prizes after collecting STAMP, but the prizes have not been received. If you are experiencing a similar problem, you need to check the following:
- Make sure you always have internet quota or your device is connected to a stable internet network.
- It is possible that the system is busy. You can wait a while.
- You can only redeem one type of gift, 1 time during the period.
If you have confirmed all 3 points above but still have not received the prize, please wait for a maximum of 24 hours. Then contact CS at Call Center 188 to confirm the problem you are experiencing. You will be asked to validate some data prior to examining the problem.