- Make sure you have enough credit and have paid your bill
- Make sure you have internet quota
- Make sure your device APN is configured correctly
- Refresh the network
- If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection.
- Make sure the website you’re visiting is not troubled
- If the problem persists, please contact us by:
a. Chat Veronika: tsel.me/chatva
b. Email: cs@telkomsel.com
c. Call 188 for Telkomsel PraBayar and Telkomsel Halo customers
