MyTelkomsel App is one of the applications that can be used to maximize the Telkomsel user experience. You can check credit, buy packages, and pay Telkomsel Halo bills via MyTelkomsel App. You also have the opportunity to get various benefits and attractive promos through the MyTelkomsel App.
Use MyTelkomsel App for your various communication needs and enjoy the convenience and various benefits with special promos.
However, in some cases, there are customers who do not receive cashback according to the promo promised on the MyTelkomsel App. If you are experiencing this problem, you need to ensure the following:
- Make sure the promo validity period.
It is very possible that the promo you are participating in has expired, has been replaced, or the quota is limited. Promos can be changed at any time and run out depending on the terms and conditions that apply, so you are expected to check regularly.
- You are participating in a promo that is not meant for you.
Some promos are made for certain customers. Make sure your number is eligible to join the promo.
- Make sure other things, such as internet quota, the system at the time of redemption (busy/problematic), and application updates. This can also have an effect when an exchange transaction occurs.
You can contact the CS of the payment partner used to get further explanation. Please explain in detail what promos you used and the cashback you received.