To make it easier for you to fulfill the need for quota/credit, now apart from purchasing via ATM, you can also purchase quota/credit through the MyTelkomsel App, a special application for Telkomsel number owners and users.
The latest update from the MyTelkomsel App, now you can buy quota/credit and pay with a digital wallet/e-wallet. Make sure you are using the latest version of the MyTelkomsel App and the operating system on your phone also supports it.
Now buying quota/credit can be more practical and safer using a digital wallet/e-wallet in the MyTelkomsel App.
However, in some cases, the customer's digital wallet balance has been reduced but the quota/credit has not been received. If you are experiencing something similar, don't worry, just make sure of the following things:
- Make sure you enter the correct phone number.
If you want to send a gift in the form of credit/package, make sure the number you entered is correct. - Make sure the phone number is active.
The phone number must be active to receive credit/quota and not within the grace period/blocked. - Make sure you are in an area with a stable internet network or have an internet package.
- Do periodic checks when the system is busy.
If the system is busy or has a problem, it is very possible that the quota/credit purchased will not be received immediately.
You can wait 1x24 hours but if you are in a hurry, you can also immediately contact Call Center 188. Make sure you provide data on the mobile number used and details of the incident.
You may be offered a solution with a refund or contact the relevant payment partner:
- For OVO or GoPay users, if the balance has been deducted but the package/credit has not been received, then Telkomsel can help to refund the balance.
- If you use a digital wallet other than OVO or GoPay, then Telkomsel can assist with the settlement by directing customers to contact the relevant payment partner so that they can assist with the balance refund process.