For maximum service, of course you need to pay the Telkomsel Halo bill that you use. To facilitate the payment of Telkomsel Halo bills, MyTelkomsel App provides various payment methods, one of those is a digital wallet/e-wallet. Make sure you are using the latest version of the MyTelkomsel App and the operating system on your phone also supports it.
Paying Halo bills is easier and safer with a digital wallet/e-wallet in the MyTelkomsel App.
However, in some cases, the customer's digital wallet balance has been reduced but the quota/credit has not been received. If you are experiencing something similar, don't worry, just make sure of the following things:
• The bill has been printed and e-bill has been received.
Make sure you have received the e-bill to pay your latest Telkomsel Halo bill.
• Make sure you are in an area with a stable internet network or have an internet package.
• The network system in your area is in good condition.
If the system is busy or has a problem, it is very possible that the quota/credit purchased will not be received immediately.
You can wait 1x24 hours but if you are in a hurry, you can also immediately contact Call Center 188. Make sure you provide data on the mobile number used and details of the incident.
You may be offered a solution with a refund or contact the relevant payment partner:
• For OVO or GoPay users, if the balance has been deducted but the package/credit has not been received, then Telkomsel can help to refund the balance.
• If you use a digital wallet other than OVO or GoPay, then Telkomsel can assist with the settlement by directing customers to contact the relevant payment partner so that they can assist with the balance refund process.