For MyTelkomsel App users, you can buy credit, packages, or pay bills through the application using a variety of payment methods, including a digital wallet or e-wallet.
There are various digital wallets or e-wallet that can be used to pay for your credit, packages, or Halo bills on MyTelkomsel App.
However, in some cases, there are customers who cannot pay using a digital wallet or e-wallet. If you are experiencing these problems, you don't need to worry. First, make sure of the following:
- Make sure the nominal for topping up your credit or data package so you can use payments via e-wallet.
Not all credit and data packages have the option of using a digital wallet for payment, only certain nominal purchases can use e-wallet payments. - Your MyTelkomsel App has not been updated.
Please update your application and make sure you are always in an area with a stable internet network. - Your phone's operating system does not support MyTelkomsel App update.
To be able to enjoy the latest services from the MyTelkomsel application, make sure your phone has a minimum operating system of Android 7 (Nougat) or iOS 11. - You can clear app cache and reinstall MyTelkomsel App.
- The system is busy or has a problem.
This is very likely to happen if there is a disturbance in your area, such as a power outage.
If you have confirmed the things above but the e-wallet is still not available, you can immediately contact Call Center 188. Make sure you also attach detailed information regarding the problems you are facing, such as your cell phone number, your cell phone, and operating system.