As a MyTelkomsel App user, you have the opportunity to enjoy the Daily Check In feature by checking in every day.
If you've already claimed a prize by redeeming STAMPS but got a “failed” notification, you don't need to worry. Here's a guide that you can follow to resolve the problem:
- If you get a “Sorry, you have reached the maximum redemption limit of 1 time” notification, it means that you cannot redeem more than 1 time in the same period or 1 day. You are only allowed to redeem once for 1 period/day.
- If you get a “System is busy” notification, it is usually related to redemption for Telco products. You can wait a while and try again or choose to redeem a different product.
You can contact Telkomsel Call Center 188 if you need further assistance. Make sure you mention your mobile number correctly and tell the details of your complaint (including the notification you got). CS will make a report based on the complaint.