Sorry for the inconvenience. Regarding the issue, prepare the following data:
1. Date and time of incident.
2. Package purchase details (package name, quota amount, active period, and price).
3. Package activation channel (*363#, MyTelkomsel, or others).
4. Capture the failed package activation info.
Send the details to continue chatting with Telkomsel Customer Service.
You can also contact Call Center 188 or visit the nearest GraPARI.