Prepaid card’s active period adjustment | Telkomsel
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Prepaid card’s active period adjustment

Dear Telkomsel customers,

Starting March 7, 2022, Telkomsel will implement an adjustment in the active period policy for customer numbers to be as follows:

  1. The customer's active period will be adjusted to a maximum of 365 days.
  2. If the SIM card is not connected to the Telkomsel network for 90 consecutive days, then the SIM Card will enter a grace period. Please top up your credit balance or buy a package so that the SIM card can be reactivated.
  3. Active period due to credit balance top-up or package purchases does not apply an accumulation.
  4. The Telkomsel PraBayar SIM card cycle policy may change from time to time as determined by Telkomsel. Information on these changes will be provided on Telkomsel's official communication media.
  5. For more information, you can visit this link.