To maximize the use of Telkomsel services, you should have the MyTelkomsel App on your smartphone. This application really helps you to buy and check quota, credit balance, and also pay Telkomsel Halo bills.
If you want to activate a new MyTelkomsel account, you can register in various ways. Later you will receive an SMS containing a link for validation. This link works as a replacement of an OTP, which, when clicked, validates your account successfully.
In some cases, the customer may not be able to use the link that have been received. Here's the explanation:
• Customers get “Invalid or expired” information. If you're experiencing an issue like this, it's likely that the link you received wasn't immediately used. You can re-login to get a new link. After that, the link should be used immediately.
• Getting the information “An error occurred, please try again”. If you are experiencing this problem, chances are the system is busy/problematic. You can wait a while, then perform a new login procedure. Remember, make sure you use the new link immediately.
• The SMS link directs to a web browser with the information “Page not found”. If you experience this, chances are you are not connected to the internet. You need to make sure you still have an internet quota or are in an area with a stable internet network. After that, please re-login.
If within 24 hours after the first try you still experience the same problem, you can contact Customer Service via Call Center 188. Please explain in detail the problem you are facing and CS will be happy to help solve your problem.