One of the supporting applications that you can use optimally as a Telkomsel user is the MyTelkomsel App. Through this one application, you can check credit balance, buy packages, and pay Telkomsel Halo bills.
However, in some cases, customers were unable to log into the MyTelkomsel App. If you are experiencing this problem, you need to pay attention to the following possibilities:
• You may be logging in with a different number and mobile. To log in to the MyTelkomsel App, a link will be sent to the number used for registration. If this link is not opened, you will not be able to access the MyTelkomsel App on the mobile phone.
• You are using an expired link. If you already get the link, please use it immediately. If not, you are required to repeat the login process.
• You are using an old version of the MyTelkomsel App. To improve the MyTelkomsel App service, you need to update the application.
• You are in an area that is not covered by internet network or your internet quota has run out. Always make sure you are connected to the internet to access the MyTelkomsel App.
• The MyTelkomsel App that you are using has an error. You could try clearing the app cache first, then reinstalling the app (delete then reinstall).
• The system in the area is busy or has a problem. This is very likely to happen if there is a power outage in your area.
If you have confirmed these things and are still unable to enter the MyTelkomsel App, you can contact Call Center 188 and explain the details of your complaint. Make sure you mention your mobile number correctly.