The MyTelkomsel App is a service in the form of an application launched to provide convenience in managing and accessing accounts and services via smartphones.
To be able to access MyTelkomsel, you must first log in. One of the ways to log in is using an email address you already have. However, if you're having trouble logging in using your email, please check the following:
• Make sure your email is registered and verified on MyTelkomsel App. To do this, go to "Account Management" and select "My Profile".
• Make sure you still have an access to the email address you use to sign up to MyTelkomsel App.
• Make sure you have sufficient credit balance and internet quota. If your credit balance or internet quota runs out, you won’t be able to log in to MyTelkomsel App using email.
• Make sure you are in an area with a stable internet network. Network instability will hinder and disrupt the login process to MyTelkomsel.
• Make sure you have updated the MyTelkomsel App. If the app has not been updated to the latest version, it is likely that you will face login problems.
If you have checked the possibilities above and are still unable to login using your email, please contact CS at 188 and make a report on the problem you are facing.