The MyTelkomsel App is a service in the form of an application launched to provide convenience in managing and accessing accounts and services via smartphones.
To be able to access MyTelkomsel, you must first log in. One of the ways to log in is using a social media or a Google account that you already have. However, if you're having trouble logging in using your social media or Google account, please check the following:
• Make sure your social media or Google account is connected to MyTelkomsel. To do this, go to "Account Management", select "My Profile", then select "Connect to Social Accounts".
• Make sure you are in an area with a stable internet network. Network instability will hinder and disrupt the login process to MyTelkomsel.
• Make sure you have updated the MyTelkomsel App. If the app has not been updated to the latest version, it is likely that you will face login problems.
• When choosing to log in using your social media or Google account, make sure the username and password you type are correct. Errors or discrepancies when filling in your username and password will cause you to be unable to access the MyTelkomsel App.
• To be able to access the latest version of MyTelkomsel, make sure your smartphone's operating system is the latest version. For iOS, MyTelkomsel can only be accessed using at least the iOS 11 version, while for Android it must be at least the Android 7 (Nougat) version.
If you have checked the possibilities above and are still unable to login using your social media or Google account, please contact CS at 188 and make a report on the problem you are facing.