For MyTelkomsel App users, you can buy credit, packages, or pay bills through the application using a variety of payment methods, including a digital wallet or e-wallet.
There are various digital wallets or e-wallet that can be used to pay for your credit, packages, or Halo bills on MyTelkomsel App.
But if you can't make payments via e-wallet, you don't need to worry. Make sure of the following things first:
- You buy credit or data packages that have the option of payment using an e-wallet.
Not all credit and data packages have the option of using a digital wallet for payment, only certain nominal purchases can use e-wallet payments.
- You are outside the internet coverage area or the internet package has run out.
Make sure you are within the internet coverage area when transacting. Also check if you still have internet package.
- Your phone's operating system does not support MyTelkomsel App update.
To be able to enjoy the latest services from the MyTelkomsel application, make sure your phone has a minimum operating system of Android 7 (Nougat) or iOS 11.
- You can clear app cache and reinstall MyTelkomsel App.
- The system is busy or has a problem.
This is very likely to happen if there is a disturbance in your area, such as a power outage.
If you have confirmed the things above, but the e-wallet still cannot be used as payment, you can immediately contact Call Center 188. Make sure you also attach detailed information regarding the problems you are facing, such as the number used, mobile phone, and operating system.