Keep calm and complete the data below for assistance:
1. Type and explain the problem you are facing.
2. Active Telkomsel number and email.
3. The balance before and after the transaction.
4. The date and time when your credit was deducted.
5. The package activation channel (*363#, MyTelkomsel, or others)
Send the details to continue chatting with Telkomsel Customer Service.
You can also contact Call Center 188 or visit the nearest GraPARI.