Access “Internet” menu and choose “Zoom Package/Paket Zoom”.
Choose the type of package you prefer and click “Buy”.
Choose your preferred payment method and complete the transaction.
You’ll receive a transaction notification via SMS.
Activate Zoom account
Activate Zoom account
the link on the SMS notification from TSEL ZOOM.
Enter your full name and the email that you will use for your Zoom account.
Click “Activate” and a pop up of the data you have entered will appear.
Click "Activate" again after ensuring the data you have entered is correct.
You will receive an email confirmation to activate your Zoom account.
Check your email and follow the instructions to activate your Zoom account. If you don't see the email in a few minutes, check your "junk mail" or "spam" folder.
You can see the illustration of purchase and activation step-by-step here.
Zoom Data Package Subscription
Zoom Data Package Subscription
Zoom Data Package Subscription can be purchased via MyTelkomsel App or UMB *363*222#.
Maximum 1 purchase of Zoom Data Package Subscription in 1 subscription period.
The Zoom Pro Subscription Package is valid for 30 days from the date of package purchase and will be extended for 30 days from the date of payment each month.
The Zoom Subscription Package period will be valid for 12 months. Payment for this package will be made by deducting your credit or balance limit every month.
Credit deductions are only made when you have sufficient balance. If the credit or balance limit is insufficient, you can’t access the Zoom subscription account.
The Zoom account email registered during initial registration will be used for automatic renewal every month.
Telkomsel has the right at any time to update the service which includes changes and adjustments to the types of packages, benefits and/or other derivative services contained in the service, including termination of use of the service, with considerations such as but not limited to: (i) the end of the collaboration between Telkomsel and Zoom (ii) determined, requested, ordered, or instructed by laws and regulations or the competent authority; (iii) is no longer in accordance with current developments and technology; (iv) is no longer used and will be transferred to a similar service; and (v) other considerations acceptable to Telkomsel.
Renewal and termination of services by Telkomsel is carried out with prior notification on Telkomsel's official communication channels (landing page, SMS, and e-mail) while still paying attention to your rights as a consumer.
Customers can stop subscribing by contacting Customer Service at 188 or via UMB *363*222#.
Payment Method Change
Payment Method Change
If your email account has a previous subscription to Zoom via other payments, you will receive an email from Zoom to review the account changes.
Continue the Zoom activation process by clicking “Next: Review Account Balance”.
Select “Send refund to yourself”.
Click the check box approval.
Click “Accept”.
The refund will be processed within 24 hours.
Only customers who have funds that need to be returned can receive a refund.
Easy steps to activate Zoom Pro package
https://www.youtube.com/embed/deBHbNcdUWM
https://www.youtube.com/embed/deBHbNcdUWM
Additional Information
What is Zoom Data Bundle?
Zoom Data Bundle is a Telkomsel data package with a special quota for Zoom access and Zoom accounts.
What features are included if I use Zoom Data Bundle?
Zoom Data Bundle can be purchased through MyTelkomsel App and UMB *363*222#.
How do I activate a Zoom account?
You will get a registration link via SMS from TSEL ZOOM. You can register by entering the mobile number used to purchase the Zoom Data Bundle and the email that you will use for your Zoom account.
Is Zoom Data Bundle available for all Telkomsel customers?
Yes, it’s available for all Telkomsel prepaid and postpaid customers.
Can Zoom account be transferred to another number or email?
No, the Zoom account can only be used by the mobile number used to purchase the package and the email registered for the Zoom account.
I already registered my email on the registration landing page, how do I use my Zoom Pro account?
After successfully registering your email, you will receive an email to activate your Zoom Pro account. Simply follow the instructions on that email to activate.
What is the maximum number of Zoom participants if I use the Zoom Data Bundle?
Zoom Data Bundle can accommodate up to 300 participants.
Will the video recording while using Zoom Data Bundle be stored permanently?
No, your recorded Zoom videos are not stored permanently in the Zoom cloud. Your Zoom video recordings are only saved as long as you still have an active Zoom data plan. Therefore, customers are advised to regularly back up Zoom video recording data by downloading it periodically.
How do I contact Customer Service if there are problems regarding the package or when I use Zoom application?
For further information and assistance, you can contact Telkomsel Customer Service via 188.
Is Zoom Data Plan Subscription available for Telkomsel PraBayar (prepaid) customers?
Yes, currently Zoom Data Plan Subscription is available for Telkomsel PraBayar (prepaid) customers.
How to activate Zoom Data Plan Subscription?
This package can be activated via MyTelkomsel or UMB *363*222#.
Can I change the email used for Zoom Data Plan Subscription?
The first registered email cannot be changed in the middle of the subscription period. You can unsubscribe and then repeat the purchase & registration process with the email you want to use.
Can I activate Zoom Data Plan Subscription more than once?
This package can only be activated once in 1 billing period.
How long is the subscription period for Zoom Data Plan Subscription?
This package is valid for 30 days from the date of package purchase and will be automatically extended every month for 12 months. However, the subscription period of this package may change at any time with prior notice.
How do I unsubscribe Zoom Data Plan Subscription?
You can unsubscribe by calling Customer Service at 188 or via UMB *363*222#.
Terms and Conditions
After purchasing the package, customers will receive a registration link via SMS from TSEL ZOOM.
Zoom account can only be used with the email that has been registered on the Zoom registration form and cannot be transferred.
If you make purchases more than once with the same phone number, use a different email when activating Zoom.
Zoom Data Package is valid until 23.59 on the last day of the validity period.
Telkomsel Zoom Data Package can accommodate up to 300 participants.
The Zoom Data Package one-time purchase service period is in accordance with the details of each package and for Subscription Zoom Data Packages it is valid for 30 days from the date of package purchase and will be extended for 30 days from the date of payment each month for 12 months.
Telkomsel has the right at any time to update the service which includes changes and adjustments to the types of packages, benefits and/or other derivative services contained in the service, including termination of use of the service, with considerations such as but not limited to: (i) the end of the collaboration between Telkomsel and Zoom (ii) determined, requested, ordered, or instructed by laws and regulations or the competent authority; (iii) is no longer in accordance with current developments and technology; (iv) is no longer used and will be transferred to a similar service; and (v) other considerations acceptable to Telkomsel.
Renewal and termination of services by Telkomsel is carried out with prior notification on Telkomsel's official communication channels (landing page, SMS, and e-mail) while still paying attention to your rights as a consumer.
Zoom meeting recordings in Zoom storage (Cloud Zoom) can only be accessed if the customer has an active Zoom package.
Customers can back up Zoom video recordings regularly by downloading them periodically.
If you don't back up your videos, the video recordings stored in the Zoom Cloud are at risk of being deleted and you won't be able to restore them.