Switch to Telkomsel Halo - Migrate to Postpaid

It means switching from prepaid service (Telkomsel PraBayar) to postpaid service (Telkomsel Halo) by using your current number and SIM card. With Telkomsel Halo service, you don’t have to top-up/recharge your credit balance but pay the monthly bill instead.

Your remaining credit balance will deduct your first Telkomsel Halo bill. Data, voice, and SMS quotas will be exterminated. Your Telkomsel POIN will be accumulated.

You can check your Telkomsel Halo usage via *888# or MyTelkomsel App.

Please make sure you’re connected to the internet and there is no problem with your connection.

Yes. We would like to remind you that you will have to make a 3-month advance payment if you subscribe for Telkomsel Halo at GraPARI. You can check the nearest GraPARI location here.

If you click the link on the reservation email after 00:00 (Western Indonesia Time), your request will be automatically canceled. Therefore, you have to re-register.

If you click the link on the reservation e-mail after 00:00 (Western Indonesia Time), your request and number reservation will be automatically canceled. If you can’t find the number you prefer, most probably it is already taken by another customer.

Please contact Call Center 188 and report this problem to get further assistance.

Please wait for 3 – 5 days while we’re delivering your Telkomsel Halo starter pack and activating the package.

If you’re unsatisfied with Halo service, you can visit GraPARI and request to go back to prepaid service with the following conditions:

1. Billing has been issued at least once.
2. Current and unpaid bills should be paid first.
3. Cannot re-switch to Halo service.
4. The customer’s ID number is still sufficient for prepaid registration (3 prepaid registrations max.).

Apart from the above, you must be aware of several things:

1. Your number status will be a new number, and the usage time will be reset.
2. Your loyalty status/customer level will also be reset, so it will affect some benefits you previously had.
3. Your last package and Telkomsel Poin will be forfeited.
4. You are required to re-register when your number is reactivated.
5. Your number will be temporarily deactivated during the transition process (up to 7 days).