Telkomsel Health Package

No, this package is only available for Telkomsel PraBayar (prepaid) customers.

The maximum covered fee is Rp25,000/consultation with a General Practitioner and Rp50,000/consultation with a Specialist.

The maximum covered fee for prescribed medicine is Rp100,000/transaction, not including the delivery fee.

You can pay the excess amount using the available payment methods on Halodoc app.

You can use the teleconsultation benefit without the medicine benefit. However, you can only use the medicine benefit after you get a prescription through a teleconsultation with a doctor at Halodoc.

You can purchase a maximum of 6 packages within 180 days. If you exceed the purchase limit within the active period of Halodoc benefit, you will only get the data package without the accumulation of Halodoc benefits.

No, the benefits are only available for the mobile phone number you use to purchase the package.

If you encounter any trouble, kindly contact Halodoc Customer Service at (021) 31106999.

1. With the customer’s permission, the mobile phone number of the customer will be shared with Halodoc for the use of the service within applicable terms and conditions.
2. Telkomsel Health package (“Paket Sehat Telkomsel 2GB”) is available on MyTelkomsel App.
3. Halodoc benefits are only available for the mobile phone number used to purchase the Telkomsel Health package.
4. Maximum package purchases up to 6 Packages in a 180-day period. If customer exceeds the maximum purchase limit of the package within the active period of Halodoc benefit, the customer will only get the data package without the accumulation of Halodoc benefits.
5. You can extend your teleconsultation and prescribed medicine purchase benefits by repurchasing the Telkomsel Health package within 15 days after the previous Halodoc benefit expires.
6. The Halodoc benefits accumulation applies for 30 days after the previous Halodoc benefit expires (not after the package/data quota expires).
7. If you keep repurchasing the same package within 15 days after the previous Halodoc benefit expires, you can extend and accumulate the benefits from the previous package for a maximum of 360 days after the first purchase of this package.
8. You can see the benefit accumulation illustration here.
9. The benefit of teleconsultation is applicable for a General Practitioner (GP) and a Specialist (SP) on the Halodoc app and website.
10. The benefit of medicine purchase is only applicable for prescribed medicine from teleconsultation with a doctor on Halodoc.
11. The benefits of teleconsultation and medicine purchase can be used without a maximum usage limit as long as the customer still has available benefits.
12. If the transaction amount for teleconsultation or medicine purchase exceeds the maximum amount covered, customers can pay the excess using the payment methods available on Halodoc.
13. Telkomsel and Halodoc have the rights to withhold and/or cancel the services to customers at any time if abusive, fraudulent, and/or other suspicious activity is found on the customer's account.