Service Activated but Not Available

Ensure you received SMS confirmation that your package is activated and can be used.

Prepaid customers:

• Check whether the cost of your package activation has been deducted from your credit balance.

Postpaid customers:

• Ensure that your current bill includes the cost of your package activation.

Ensure your number isn't blocked by trying to dial another number. If the number is blocked, you will be notified when you are on a call.

Check your remaining quota through MyTelkomsel App, MyTelkomsel website, UMB * 888 #, or Veronika Telkomsel by typing "Check Quota". If you don't have any quota, please buy package on MyTelkomsel App, MyTelkomsel website, UMB * 888 # or Veronika Telkomsel.

1. Contact Veronika Telkomsel on the following application channels:
   • Facebook Messenger: tsel.me/fbV2
   • Telegram: tsel.me/telegramVA2
   • Website: www.telkomsel.com
2. Type "Hi"
3. Type "Buy Package"
4. Input your mobile number
5. Input your verification code (OTP)
6. Veronika Telkomsel will show some variant package menu

If the above steps have not resolved the issue, restart your device and access your activated services again.

If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:

• Facebook Messenger: tsel.me/fbV2
• Telegram: tsel.me/telegramVA2  
• Situs Web: www.telkomsel.com
• MyTelkomsel App: my.telkomsel.com/app/chatbot
• Facebook Telkomsel
• Twitter @Telkomsel
• Email : cs@telkomsel.co.id
• Call Center 188