Slow Internet Connection

Check your remaining quota through the MyTelkomsel application, MyTelkomsel website, UMB di * 888 #, or Veronika Telkomsel by typing "Check Quota".

If you don't have any quota, please buy a package on the MyTelkomsel app, MyTelkomsel website, UMB * 888 #, or Veronika Telkomsel.

1. Contact Veronika Telkomsel on the following application channels:
   • Facebook Messenger: tsel.me/fbV2
   • Telegram: tsel.me/telegramVA2
   • Website: www.telkomsel.com
   • Type "Hi"
2. Type "Buy Package"
3. Input your mobile number
4. Input your verification code (OTP)
5. Veronika Telkomsel will show some variant package menu

Choose WCDMA (3G) only network mode for Android devices and Windows Phones, and 3G for iOS.
If you still have a problem with the network, update your location by following these steps:

1. On the Mobile Networks menu option, switch Manual Network on, choose another operator first, then choose Telkomsel.
2. For iOS, go to Settings > General > Reset > Reset Network Setting ->turn off and then back on

If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to an open space.

If the problem of a slow Internet connection occurs only in one application or on one website, make sure that there’s no problem in that application or website. Check that by using other applications and visiting other websites.

If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:

• Facebook Messenger: tsel.me/fbV2
• Telegram: tsel.me/telegramVA2  
• Website: www.telkomsel.com
• MyTelkomsel App: my.telkomsel.com/app/chatbot
• Facebook Telkomsel
• Twitter @Telkomsel
• Email : cs@telkomsel.co.id
• Call Center 188