1. Login to the MyIndiHome app and select the Help tab
2. Click Service Complaint and select the Administration and Billing category
3. Select the problem you are experiencing: Open Isolation Status
4. Fill in the comment details and click Report
5. Wait until the process is complete

For Package Migration services, customers can contact IndiHomeCare via:

1. Nearest GraPARI
2. Call Center 188 or 147
3. IndiHomeCare Social Media Accounts:
   • Instagram: @indihomecare
   • Facebook: IndiHomeCare
   • X: @indihomecare
   • Email: cs@telkomsel.com