Open Service Isolation After Payment

1. Login to the MyIndiHome app and select the Help tab
2. Click Service Complaint and select the Administration and Billing category
3. Select the problem you are experiencing: Open Isolation Status
4. Fill in the comment details and click Report
5. Wait until the process is complete

For Package Migration services, customers can contact IndiHomeCare via:

1. Nearest GraPARI
2. Call Center 188 or 147
3. IndiHomeCare Social Media Accounts:
   • Instagram: @indihomecare
   • Facebook: IndiHomeCare
   • X: @indihomecare
   • Email: cs@telkomsel.com