Kuota Keluarga - Buy a Kuota Keluarga Internet Package

No, it will not extend the Member’s active period.

No, Admin can only add or delete a Member once during the package purchase. If Admin wants to correct/edit the Member’s number, admin can contact:

1. Call Center 188.
2. Social media official accounts:
   • Instagram: @telkomsel
   • Twitter: @Telkomsel
   • Facebook: @telkomsel
3. Nearest GraPARI, or
4. Email: cs@telkomsel.com

The configuration change will be active in a maximum of 3x24 hours. Admin can replace up to 4 Members’ numbers and can only be done via 1 phone call/1 visit only for 1 active #KuotaKeluarga package. The newly registered Members will not get #KuotaKeluarga voice and SMS Quota.

If Admin wants to correct/edit the Member’s number, Admin can contact:

1. Call Center 188.
2. Social media official accounts:
   • Instagram: @telkomsel
   • Twitter: @Telkomsel
   • Facebook: @telkomsel
3. Nearest GraPARI, or
4. Email: cs@telkomsel.com

The configuration change will be active in a maximum of 3x24 hours. Admin can replace up to 4 Members’ numbers and can only be done via 1 phone call/1 visit only for 1 active #KuotaKeluarga package. The newly registered Members will not get #KuotaKeluarga voice and SMS Quota.

The regular quota will be consumed first, and then #KuotaKeluarga quota. Although the regular quota has a longer active period, it will be consumed first.

The regular quota will be consumed first.

The group will be dismissed after the validity period ends. The Admin needs to re-register the Members’ phone numbers when making a repurchase. It could be old or new Members.

No, the Admin and the Members get the same priority based on the first-in-first-serve method.

Admin can only purchase the #KuotaKeluarga package once. As long as the #KuotaKeluarga package is still valid, Admin cannot buy another #KuotaKeluarga package. Other members also cannot purchase the #KuotaKeluarga package and cannot be registered for another #KuotaKeluarga package when already registered for #KuotaKeluarga package.

No, as long as the package is still active. The Members cannot be changed into Admin either.

Yes, Admin can check detailed quota usage of each Member via:

1. Call Center 188.
2. Social media official accounts:
   • Instagram: @telkomsel
   • Twitter: @Telkomsel
   • Facebook: @telkomsel
3. Nearest GraPARI, or
4. Email: cs@telkomsel.com

The details consist of how many MB/GB the data usage is from the day of purchase until D-1.

Yes, you can. As an Admin, you are allowed to have up to 2 active #KuotaKeluarga packages at the same time but both active packages will have the same Member configuration.

For now, it can’t be done. The quota can only be consumed together with the first-in-first-serve method.

Your #KuotaKeluarga package will be gone; it cannot be used anymore by you or your Members.

Don’t worry, you can still consume your #KuotaKeluarga package.

Yes, you can and vice versa; postpaid Admin can also add a prepaid number user as his/her Member.

Yes, you can still access the internet using your remaining regular package quota.

No, you can’t access the internet because both of your packages run out of quota even though both still have validity period. You will be able to access the internet if you purchase a data package (could be a regular one or #KuotaKeluarga).

Yes, on May 11, you can access the internet using basic internet tariff (non-package) because your #KuotaKeluarga’s validity period ended on May 10.

If both of you are registered as a Member or Admin of the same active #KuotaKeluarga package (only Advance and Ultimate package), you can make voice calls or send SMS for free until your #KuotaKeluarga expires.

It is possible that the mobile number doesn’t fulfil the eligibility rules stated in Terms and Conditions (T&C) in the purchasing page of #KuotaKeluarga. You can replace the number with the eligible one.

You can check admin/purchaser eligibility rules in Terms and Conditions (T&C) in the purchasing page of #KuotaKeluarga. If you are eligible, you can browse by clicking “Buy Package” menu or refresh the app by login/logout from MyTelkomsel.

You can check on MyTelkomsel if you still have an active #KuotaKeluarga package (not expired yet). If you do, then the next purchase of #KuotaKeluarga will have the same Member configuration as your existing active package. If you don’t and you still have the same problem, you can contact:

1. Call Center 188.
2. Social media official accounts:
   • Instagram: @telkomsel
   • Twitter: @Telkomsel
   • Facebook: @telkomsel
3. Nearest GraPARI, or
4. Email: cs@telkomsel.com.

Please wait 1x24 hours for your request to be processed. If there is still no confirmation of package activation, you can try to purchase it again. For further details, please contact:

1. Call Center 188.
2. Social media official accounts:
   • Instagram: @telkomsel
   • Twitter: @Telkomsel
   • Facebook: @telkomsel
3. Nearest GraPARI, or
4. Email: cs@telkomsel.com

For MyTelkomsel App 4.5 and above, the Admin can choose 0GB quota to be allocated for themselves. Then, the whole quota can be consumed together by the Admin and the Members. For the lower version of MyTelkomsel, the allocation feature doesn’t exist.

Yes. After the quota allocated for Admin has been used up, Admin can consume the remaining quota.

The allocation feature is only available on MyTelkomsel App 4.5 and above. This feature will appear during the purchase of #KuotaKeluarga.

Sorry, by.U numbers currently can’t be used to purchase #KuotaKeluarga, nor be registered as a Member.

1. The price includes tax.
2. The Admin is the customer who purchases the #KuotaKeluarga package. Members are customers registered by the Admin as users of the #KuotaKeluarga. Both the Admin and Members can jointly consume the #KuotaKeluarga.
3. The Admin can purchase the #KuotaKeluarga package with a minimum of one registered Member.
4. Customers eligible to become Admins of the #KuotaKeluarga must be users of Telkomsel PraBayar (prepaid) cards or non-corporate Telkomsel Halo (postpaid).
5. The #KuotaKeluarga package can be purchased for a minimum of one Member and a maximum of five Members. Therefore, the total number of users who can consume this package ranges from a minimum of two (1 Admin and 1 Member) to a maximum of six (1 Admin and 5 Members).
6. The package is valid for 30 days.
7. The package is only valid for domestic usage (international usage will incur separate charges).
8. Once the provided quota is exceeded, customers will be charged at the standard internet rate.
9. The regular quota will be consumed first before the #KuotaKeluarga.
10. This package cannot be sent as a gift to other numbers.
11. The internet package offered is an All-Network Quota, which can be used across all Telkomsel networks 24 hours a day.
12. The Admin of the #KuotaKeluarga package may activate this package a maximum of two times.
13. These Terms and Conditions are set by Telkomsel and may be amended at any time to align with policy changes related to this product.
14. Please ensure the successful purchase of the package by receiving an SMS notification confirming the purchase. To check the remaining quota, you can dial *888# or *363# (quota check menu) or use the MyTelkomsel App.
15. For further information, please contact 188.