Top up your credit balance or pay your bill through MyTelkomsel application, MyGraPARI, Veronika Virtual Assistant, or any other place.
You can contact Veronika, our Telkomsel Virtual Assistant on the following application channels:
Check your remaining quota through the MyTelkomsel application, MyTelkomsel website, UMB *888#, or Veronika Virtual Assistant by typing "Check Quota".
If you don't have any quota, please buy a package on the MyTelkomsel app, MyTelkomsel website, UMB * 888 #, or Telkomsel Virtual Assistant
You can contact Veronika, our Telkomsel Virtual Assistant on the following application channels:
Make sure your device APN is configured correctly.
Your APN settings must be configured to 'Internet' with username and password left blank.
Follow the instructions below for Telkomsel 4G APN Settings on your cellphone:
Refresh your Network by turning on and off Airplane Mode (turn it on first, and then turn it off). Turn On to activate the Airplane Mode, and Off to deactivate it. Make sure to select a single network such as 2G/3G/4G only and try on another device.
If you’re trying to access the Internet inside a building, try to move to a part of the building that has a stronger connection. For example, move from the basement to open space.
If you experience problems only when browsing and not when using other applications, ensure the website you are visiting is not troubled (such as high traffic, blocked, or under maintenance).
If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:
