Paket Darurat

Paket Darurat is a package loan service where Telkomsel PraBayar (prepaid) customers with certain criteria can activate a special package (data, voice, SMS, combo, or other packages) without consuming their credit balance during activation. The payment can be made later via credit balance auto-deduction.

This package can only be activated by Telkomsel customers who meet the following criteria:

• Telkomsel PraBayar (prepaid) customers.
• Have been active as a customer for > 60 days and have topped up credit at least once with a nominal value of Rp5,000 in the last 3 months.
• Meet other eligibility criteria based on Telkomsel's policy.

Yes. As long as you have paid the previous Paket Darurat and meet the service criteria, you can activate this service.

Yes, if the previous Paket Darurat is still active, the quota will be accumulated.

No, Paket Darurat activation will not extend your Telkomsel card active period.

Payment can be made via credit balance auto-deduction when topping up credit, receiving a credit transfer, the validity period of the package has expired, purchasing another data package, or with other billing mechanisms determined by Telkomsel.

Yes, if you top up the credit with a nominal value of less than the bill to be paid, the credit will be deducted from the remaining balance. The remaining bill will be paid at the next top up.

No, you will need to pay for the package tariff only. No interest or extra fees.

No, other than regular credit balance, other top-up (for example: data/internet package purchase/renewal) can’t be deducted for Paket Darurat payment.

No, you can only consume it by yourself.

Our system will regularly check the eligibility of your number. If you can’t activate Paket Darurat, it means you are no longer eligible to buy this service. Please check your previous Paket Darurat bill by dialing *505# then select the “Cek Tagihan/Check Bills” menu.

• Please contact Telkomsel Customer Service at 188.
• Customer Service will provide records of customer transaction data.
• Customers can check their transaction/package activation or payment records via MyTelkomsel App at the Paket Darurat menu.

No, a special Paket Darurat for international roaming will be offered separately. More detailed information about RoaMAX Darurat can be found on this page.

No, customers can only activate the Paket Darurat that appears on the offer addressed to the respective customer's number.

These packages are offered to customers with certain criteria and with different types of offers, thus enabling each customer to get a different offer.

When you have purchased Paket Darurat, you can immediately use it without having to wait for the credit to run out.

The payment can be made in stages according to the availability of credit you have. However, if you still have unpaid arrears, you can’t reactivate Paket Darurat until the arrears are paid.

Paket Darurat payment can only be made using credit balance. Other top-ups can’t be deducted as Paket Darurat payment.

If you still have unpaid arrears more than the time limit which is 90 days, our system will automatically block your internet service.

Only the internet service will be blocked. You can still use voice calls or SMS services.

It will be blocked until you pay all the arrears. When your service is blocked, you can still use other services other than the internet and your card’s active period count will remain.

Please re-check the amount of arrears you’ve paid. If you still have remaining arrears, your number will still be blocked.

You can check your remaining arrears via *505# and choose “Check Status” and then “Check Bills”. You can also make Paket Darurat bill payment via *505#.

No. Your number will no longer be blocked only if you have paid the total of your Paket Darurat arrears.

Your Paket Darurat arrears will be switched to postpaid bills. You can check the details of your billing at the “Prepaid Recharge/Top Up” section.

In this case, you may follow the regular payment method for postpaid bill payment.