How Can I Get My Profile and PUK Number

You can get PIN T-Care (simPATI, KARTU As, Loop) or PIN eBill (kartuHalo) PIN via Telkomsel Virtual Assistant by following these steps:

1. Contact Telkomsel Virtual Assistant on the following application channels:
   • Facebook Messenger: tsel.me/fbV2
   • Telegram: tsel.me/telegramVA2  
   • Website: www.telkomsel.com
   • MyTelkomsel App: my.telkomsel.com/app/chatbot
2. Type “Hi” or “Hello” in the chat window.
3. Type “Get My T Care PIN”.
4. Your T-Care PIN/eBill PIN will be sent by Telkomsel Virtual Assistant via SMS.

You can see your profile details via Telkomsel Virtual Assistant by following these steps:

1. Contact Telkomsel Virtual Assistant on the following application channels:
   • Facebook Messenger: tsel.me/fbV2
   • Telegram: tsel.me/telegramVA2  
   • Website: www.telkomsel.com
   • MyTelkomsel App: my.telkomsel.com/app/chatbot
2. Type “Hi” or “Hello” in the chat window.
3. Type or select “Go to Menu”.

You can get your PUK Number via Telkomsel Virtual Assistant by following these steps:

1. Contact Telkomsel Virtual Assistant on the following application channels:
   • Facebook Messenger: tsel.me/fbV2
   • Telegram: tsel.me/telegramVA2  
   • Website: www.telkomsel.com
   • MyTelkomsel App: my.telkomsel.com/app/chatbot
2. Type “Hi” or “Hello” in the chat window.
3. Type "PUK Info".
4. Please choose one of the verification methods needed, "PIN T-Care", "Contacted Number", or "Birthdate".
5. Your PUK will be sent by Telkomsel Virtual Assistant via SMS.